SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystero.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystero.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The moment we assembled this delightful piece of kitty architecture at home; our furry friends were instantly drawn towards it like magnets! Its generous size makes sure that everyone gets their fair share of fun while maintaining their personal space. The double condo design is a big hit, providing them with private and cozy spaces to retreat when they need some alone time. Plus, the large perch has become their favorite spot for bird watching! It's sturdy, well-made and looks great in our living room too!
I'm not one to reviews, but this thing is amazing. Soft, sturdy and keeps my felines entertained for hours.
I was initially hesitant about purchasing this cat tower, given that my cats are quite picky. But I'm glad to say it has exceeded all expectations! The large perch is perfect for them to lounge and watch the world go by. The double condo gives them both a cozy place of their own, reducing squabbles significantly. It's sturdy, easy to assemble and fits perfectly into our living room decor without being an eyesore.
🐾 Purrfect purchase for our fur babies! They've been climbing all over it since we set it up. 🐈⬛
Recommend
never thought I'd see the day where my cats would prefer a tower over my couch. they're obsessed with their new hangout spot.
Good quality
The 80cm size is perfect - not too big or small. It fits nicely in our living room without looking out of place.
This 80cm cat tower with two condos and a large perch is honestly the best thing I've bought for my cats in years! They absolutely adore climbing up and down it - keeps them entertained for hours on end. And when they're tired out from playing, there's plenty of space for them to curl up and take a nap. Plus, it's really helped cut down on scratching damage around the house since they prefer using the built-in scratch posts!
💕 Love how easy it was to assemble! And more importantly, so do my kitties. 😻
I love it. I put it on the shelf, it's a high cat tower.
my cats have been fighting less since i got them this tower with two condos...finally some peace and quiet around here
A great investment for any cat owner. Keeps them active and engaged throughout the day.
Superb
As someone who fosters multiple felines at once, finding something that suits everyone can be tough but not anymore thanks to this fantastic cat tower! It offers so much versatility with its double condo design - even my shyest cats have found comfort in these private spaces. Meanwhile, the more adventurous ones love lounging atop the spacious perch area.
😺This cat tower has become an absolute favorite of ours at home now! The double condo feature is just brilliant as both of our furry friends can enjoy at once!👌
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Cats are notoriously picky but mine took to this instantly. It's a hit!