SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystero.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystero.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m absolutely thrilled with this bowl! The ceramic material feels really high-quality, and the iron rack adds a nice sturdy touch. My cat used to always flip her water bowl over, making a huge mess on the floor, but the anti-turning feature on this set works wonders! No more water all over the kitchen. Plus, the bowls are so easy to clean — just a quick rinse and they’re spotless. The design is simple but looks great in my house. Honestly, it’s a total game-changer for anyone with a playful pet. Highly recommend!
My cats LOVE their new bowls! They are great quality, heavy, and easy to clean. Highly recommended for both dogs and cats! It's good.
I bought three gold ones and changed my bowls, but they were too good, the height is great, so I ordered three more. Leave each of the three in the room and the living room and eat freely.
It's not broken and arrived clean. It's larger and prettier than you think.
Arrived well packed in a polystyrene box. Very nice even if it would be better if it was a little inclined for my cat to use it to eat. I use it for water to drink anyway.
Excellent.
It was shipped without breaking and the quality is also satisfied.
Pretty and pleasantly high for the cat
Love these bowls! They’re durable and look nice. The iron rack is a cool touch, and no more water on my floors.
The size is larger than I thought.
Stylish
That's good.
It's so nice to arrive safely and quickly. The product is perfect.
The plate is pretty and is also high. I'm using four of them.
The plate is too small. The pedestal is strong and good.
Product very nice, good quality, looks like the pictures. Very well secured for shipment
The Bowl included is dish level, but the product is neat.
It's nice. The bowl is too flat, but you can put another one up. Wasn't broken.
It's like the picture ~ It's a little bit low, but it's neat and pretty ~ Ha
Great feeders, very flat for their mustaches and I have also put them in a plate elevator and so they eat sitting without having to bend down and I have reduced vomiting due to regurgitation, I will repeat.
I used it as a plate for cat snacks. The dishes are comfortable and the height is fine. I think it's a good item at a low price.👍👍👍👍
It came safely in a box. It's deeper than I thought, so I have to change the water from time to time. It's design and the price is all great.👏👏👏
It's compatible for different bowls.
The delivery arrived exactly on the scheduled date. It came well without damage. I was originally going to buy it, so it was so nice to be able to buy it cheaply. I said it was good to eat in a wide bowl, so I bought it.
Use as a water bowl stand. You can put any bowl up.
Oh, it's completely safe. It looks luxurious.