SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystero.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystero.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the lookout for a compact, efficient air humidifier and aroma diffuser for quite some time now. After trying out several products that didn't live up to my expectations I finally stumbled upon this gem. What sets it apart is its USB power connection - such an innovative feature! It allows me to use it with laptop while working or even in my car during long trips. The quiet operation is another big plus; I can hardly tell it's running most of the time! But what truly won me over is the option add essential oils into the mix. Adding a few drops of lavender orucalyptus creates such a calming, fragrant atmosphere that makes any space more relaxing and inviting. And let's not forget about energy efficiency – using just 1W of power means I don’t have to worry about escalating electricity costs either. All these features packed into one compact design? Absolutely brilliant!
This little device is a lifesaver! I've been using it in home office and it's improved the air quality immensely. Plus, adding some lavender oil creates such a calming atmosphere. 🌿👍
Super quiet operation - perfect for overnight use. My sleep has never been better! 😴💤
I love how compact this thing is! Fits perfectly on my desk without taking up too much spaceli>
USB power connection is so convenient! I can even use it in my car during long drives to prevent dryness. 🚗💨
amazing product! i've seen improvements in both my skin and allergies since i started using this. highly recommend
i'm not usually one for reviews but this deserves praise. low energy consumption, efficient mist discharge...it's everything you need in an air humidifier
Great value for money considering its features: USB powered, ultra-quiet operation, aroma diffuser option... What more could you ask for? 💵👏
so small yet so powerful!! the consistent mist keeps my plants happy and healthy 🌱😊
Love that I can add essential oils to create a soothing environment while working from home.
As someone who often works late nights, having something that’s quiet enough not to disturb me while also improving the air quality? Priceless..