SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystero.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystero.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
absolutely beautiful!! Very happy with purchase.
My girl and her pearls! ❤️
This collar is simply adorable! It's well-made with beautiful details. Plus, it's comfortable for my pet to wear - no complaints from her at all!
The quality is good and it's beautiful Although it is hidden by chest hair, Sometimes when I see it, it's shiny and pretty haha I was worried because my kids are 10 kilo cats. I keep the necklace as long as I can Luckily I can get in haha
Suitable not only for small dogs, but also for medium, and of course for cats, . The lock is in the form of a carabiner, it is safe and will not be lost, it is also possible to adjust the length a little
It is beautiful, because of its material it fits well to the neck of the pet without being too tight or too big, it is very elegant and cute
So cute!!
It's gorgeous, a little big for my kittens, but it looks cute, I hope it doesn't rust fast
So cute but then I find out my cats are boys XD
It was very cute to my kitten a little big but it doesn't affect so much, it looks very cute my cute 🥰💕 kitten I recommend it
Very cute. Arrived early. Thank you very much. My dog was very cute, it doesn't weigh and it looks great.
great little jewel for my baby
It's so pretty.
looks great,adorable
What a stunning piece! My little furbaby looks so elegant wearing this. The pearls and crystals are of high quality, definitely worth the price.
So cute!!, very happy thank you, absolutely love this, true to description
She looks darling in it 💙
A little big for my pet, I recommend a smaller size, very good color and quality
Puuuurrrfect gift for the princess of the house
My cat loved it and it’s super pretty!
It’s absolutely beautiful on my girl !🫶🏾
fits good, beautiful, So cute!! Love it for my dog
hahaa pretty 🥰
It looks gorgeous on my puppy, I recommend it as it is stretchy and makes it easy to put on, the pearls look a little yellow because of the light
So cute!!
absolutely beautiful, perfect, loveeee ittt
as described, lovely, so cute on my babies
Absolutely stunning. My dogs neck is 14 inches so i bought an extension. I love this necklace.