SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystero.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystero.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a fantastic addition to our Christmas celebrations! This interactive dog puzzle toy has brought so much joy not just for our pooch but also for the entire family. It's amazing to see how it keeps him engaged, mentally stimulated and entertained for hours on end. The design is festive and blends well with our holiday decor - it's like having an extra piece of decoration that serves a practical purpose too! Plus, it's robust enough to withstand all the rough play my dog puts it through which speaks volumes about its quality. I must, this product is a brilliant way of integrating your pet into the festivities while keeping them happy and busy.
This interactive toy is a total hit in our home, even the cat gets involved!
great
I am absolutely thrilled with this purchase! As soon as we set up this Christmas tree puzzle toy, our little furball was instantly attracted to it. He loves sniffing around each branch trying to find where his treats are hidden - watching him figure out how everything works is such a delight! Not only does he get his daily dose of mental exercise from playing with this toy but he also seems more calm and less destructive around the house since we've introduced this new activity in his routine. In short, if you're looking for something that would keep your pup engaged during the holidays while adding some festivity in their space then look no further!
🐶💕absolutely love this puzzle toy
superb
It’s been quite delightful seeing my furry friend interact with this Christmas-themed puzzle toy every day since we got it. He’s always eager to explore what lies within those branches – searching diligently until he finds all his hidden treats! And let me tell you; there really isn’t anything cuter than watching your four-legged companion wagging their tail in excitement as they solve their very own ‘Christmas mystery’. Moreover, I have noticed significant improvement in his concentration levels ever since we started using this product regularly - proving beneficial not just as an engaging pastime but also great tool for cognitive development. It's sturdy, festive and perfect for keeping our dog entertained during the holiday season.
This Christmas-themed puzzle toy is fantastic!
Our dog loves it!