SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystero.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystero.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a fantastic find this interactive toy has been! I was initially skeptical, thinking it might be another gimmick that my pets would quickly lose interest in. But boy, was I wrong! Both dog and cat have taken to this toy like fish to water. They're thoroughly engaged for hours, trying to figure out how to get the out of it. It's not just fun but also educational as they've learnt patience and problem-solving skills in the process. The quality is top-notch too; it's survived countless rounds of rough play without a scratch on it. In short, if you want something that keeps your pets entertained while stimulating their minds, look no further than this remarkable product!
This interactive toy has been a hit with my pets. They're engaged, learning, and having fun all at once!
My cat loves this feeding toy! It's durable and provides hours of entertainment.
Recommend
This feeding and education toy has been an absolute lifesaver 🙏 My fur babies are usually quite picky with toys but they absolutely adore this one ❤️ Not only does it keep them busy when I'm at work or running errands, but I can see them learning new strategies each time they interact with the toy 🧠 Plus the fact that there's food involved makes them love it even more 😂 Overall super satisfied with my purchase - high-quality materials (my chewer hasn't managed any damage yet), easy to clean up after use and definitely worth every penny 💰 Highly recommended for all pet parents out there 👍
I'm thrilled with this purchase. My dog is entertained for hours and it's helped reduce his destructive behavior.
Keeps both my cats busy while stimulating their minds. Great quality too!
ok
i never write reviews but i had to make an exception for this amazing thing because wow!! what a difference its made in our lives... we got two cats who are constantly getting into mischief so we thought let’s give this little gadget a go... best decision ever!!! now instead of scratching up furniture or knocking things off shelves both cats spend hours playing around trying to get those tasty morsels outta their new favourite thing.. plus watching them try different tactics is so funny sometimes i think they’re smarter than us humans haha.. great quality too hasn’t got a scratch on it even though they’re not gentle with it at all.. so yeah if you got pets who need some mental stimulation and fun this is the thing to get trust me!!
This product a win-win for me - keeps the pet occupied whilst encouraging them to think strategically.
Satisfactory
Our puppy adores this interactive feeding toy – it’s become her new favorite pastime!
wow
After trying countless toys for my dog, I finally found one that keeps him engaged for hours - this interactive feeding toy. The best part is watching him learn and grow while playing with it. It's like he's solving a puzzle every time! And when he gets the treats out, his joy knows no bounds. Also, despite being tossed around quite often, the toy shows no signs of wear or tear which speaks volumes about its quality. If you're looking for something that combines learning with playtime for your pet, then this product comes highly recommended.
impressive
The perfect boredom buster for our indoor cat - he can't get enough of it!