SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystero.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystero.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely loving this mini fan! It's compact, powerful and the rechargeable feature is a lifesaver during power outages. 👍
Impressive
Lightweight yet sturdy. The adjustable airflow angle is a plus.
This little gadget is a USB rechargeable fan and it has totally transformed my summer experience. No kidding! Before I had this handy dandy tool in my life, summer was just too much to bear. The scing sun would have me sweating buckets and longing for some cool breeze that seemed so elusive during those hot months. But now? Oh boy, things are different. This fan right here is not just any ordinary fan - it's USB rechargeable! That means no more hunting around for batteries or being stuck in the heat when they run out unexpectedly. Just plug it into any USB port (like on your laptop or power bank), give it some time to juice up and voila! You've got yourself a portable wind machine ready to combat that summer heat anytime, anywhere. And did I mention how convenient this thing is? Because really, its convenience level is off the charts! With its compact size and lightweight design, you can easily carry it around wherever you go – be it an outdoor picnic or even just chilling (literally) at home while watching Netflix. Plus, since this baby runs on rechargeable batteries instead of regular ones that need constant replacing; guess who’s saving both money AND environment without compromising comfort? Yep - yours truly!
truly an amazing product... its portability makes it perfect for outdoor activities like camping or just hanging out in the backyard 🌳🏕️ really useful!
A godsend during hot flashes! Compact yet mighty, this mini fan provides instant relief wherever I go.
Lightweight and easy to carry around! Love how you can adjust the angle of airflow too. No more sweaty days for me 💪💦
Great portable fan, really handy for hot days and travel!
got this as a gift from my wife... have to say i am impressed by its performance despite being so small... battery life also commendable...
Abs love it! Compact, rechargeable and surprisingly powerful.
Purchased this handy little gadget before heading off on a tropical vacation - best decision ever! Kept us cool during those hot beach days ☀️🏖️
Perfect companion for outdoor activities. Keeps me cool on the go.
i use mine while gardening.. works great keeps me cool 😎 recharges fast which is another plus point.. recommended!!
No more sweating during workouts, thanks to this little gem!
ok
Cooling relief in an instant - perfect for those hot flashes!
This little device is my new best friend. I take it everywhere with me - to work, on walks, even when I'm cooking in the kitchen. The fact that it hangs around your neck leaves your hands free for other tasks.
This mini-fan is a lifesaver during power outages. Highly recommend!
An excellent gadget that provides personal cooling anywhere, anytime.
recommend
this one’s definitely worth every penny spent… portable, functional and user-friendly… what more could you ask for in a mini-fan? ⭐⭐⭐⭐⭐
Satisfactory
User-friendly design with commendable battery life. Worth every penny spent!
splendid
Seriously impressed by its performance despite being so small.