SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystero.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystero.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i’m so impressed with this dispenser! the rechargeable feature is a huge plus because i hate dealing with batteries. it’s lightweight and easy to carry, and my dog has no trouble drinking from it. i’ve used it on walks, hikes, and even road trips, and it’s held up great. the water flow is smooth, and it doesn’t waste any water. cleaning it is super easy, too, which is a big bonus for me. overall, it’s been a perfect addition to our outings, making it so much easier to keep my dog hydrated wherever we go.
this has made travel with my pet so much easier. the rechargeable feature is such a plus, and it holds enough water for long outings. i love how easy it is to carry, and the water flow is perfect—not too fast, not too slow. my dog drinks from it right away, and it doesn’t leak at all. highly recommend this for pet owners.
This water dispenser has been such a great addition to our daily walks and road trips. The rechargeable feature is incredibly convenient, and I love that I don’t have to worry about constantly replacing batteries. It’s lightweight, durable, and very easy to use—my dog drinks from it with no hesitation. The water flow is perfect, and it doesn’t spill or waste any water. I also appreciate how compact it is, fitting easily into my bag without taking up too much space. Overall, it’s been a great purchase, and it makes keeping my dog hydrated much simpler on the go.
I loved the drinking fountain, it is as it appears in the photo, very simple, but it fulfills its functions, it is silent and my rabbits, the kitten and my little dog take water without any problem, they are happy to drink clean water, the filter what it brings prevents hairs from gathering inside...Happy with the purchase.
My cat loved it! Thank you very much! 😊😊
Very silent and pretty. Elegant and essential. Very good product
this portable water dispenser has made walks so much easier. it’s lightweight, easy to use, and the battery lasts a while. my dog drinks more frequently now, especially on longer outings.
This dispenser has been a lifesaver for my walks with my dog. The rechargeable feature is so convenient, and I love that I don’t need to keep buying batteries. It’s lightweight and easy to carry, making it perfect for long hikes. My dog seems to drink more water now that it’s easily accessible. The water flow is just right, and it doesn’t waste any.
Perfect. My cats loved it, they started drinking soon.
convenient, portable, and keeps my pet hydrated on the go!
this water dispenser has been great for my daily walks. i love how easy it is to use, and the rechargeable feature makes it eco-friendly. my dog drinks more often now too!
the fountain is pretty quiet, but my cat didn’t seem interested at first. cleaning it is a bit tricky.
convenient
I absolutely love this portable water dispenser! It’s been a real game-changer for our walks, hikes, and road trips. First of all, the rechargeable feature is a huge advantage—no more constantly buying and replacing batteries, which not only saves money but also makes it more eco-friendly. The battery lasts quite a while, too. It’s lightweight and compact, which makes it easy to throw into my bag without taking up much space, and I love how durable it feels. The water flow is just right—not too fast, but enough to quench my dog’s thirst quickly without wasting any. It’s also very easy for my dog to drink from, and I’ve noticed they drink more water now that it’s readily available on our longer outings. One of my favorite features is how spill-proof it is—no leaks, even when it’s bouncing around in my bag. Cleaning is also super simple, which is important to me because I like to keep it fresh and hygienic. Overall, it’s been an excellent purchase, and I’d recommend it to anyone who travels with their pet or enjoys long walks and hikes. It’s made keeping my dog hydrated so much easier!
I absolutely love this portable water dispenser. The rechargeable battery means I can take it anywhere without worrying about running out of power. It’s lightweight and easy to use, and my dog drinks from it with no hesitation. It’s also very spill-proof, so I don’t have to worry about messes when we’re out and about. Perfect for hikes or road trips!
it works fine, but the water flow could be stronger. the capacity is nice for multiple days though.
It is very simple and does not bring a transformer, keep that in mind otherwise works well
This has quickly become a must-have for all of our outings. The rechargeable feature is a huge bonus—it lasts for multiple walks, and I love that I don’t need to mess with batteries. It’s lightweight and portable, which makes it easy to carry around. The water flow is steady, not too fast, and my dog drinks from it easily. No mess, no fuss. It’s also durable and holds a decent amount of water for longer walks. Overall, it’s made keeping my dog hydrated much easier, and I can’t imagine going back to carrying water bottles.
I liked it very much! My babies still don't adapt I think the bubbles🫧That they are done scares them a bit, but they have taken on several occasions, keeping their water fresh motivates them to consume it. I recommend it and it's super quiet.
decent for the price, but the filter needs changing more often than expected. otherwise, it keeps water fresh enough.
it’s super convenient for road trips and long walks. the rechargeable feature is a huge bonus, and my dog drinks from it easily. the water flow is great and it’s spill-proof too.