SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystero.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystero.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my cat loves this bowl, and so do i! it’s easy to clean, and the stainless steel keeps it looking new even after several washes. the size is just right for her meals, and it doesn’t tip over easily. i’m also impressed with how hygienic it is compared to plastic alternatives. definitely a great buy for pet owners who want something durable and low-maintenance.
i’m really impressed with the quality of this bowl. it’s simple but effective. it’s easy to clean, doesn’t rust, and the weight is perfect—heavy enough to stay in place but light enough to handle easily. my dog seems to love using it, and it’s been a great addition to mealtime.
great for my dog’s food and water. easy to clean, lightweight yet durable, and doesn’t scratch easily. overall, a simple and effective bowl for daily use.
this bowl has been perfect for both my cat’s food and water. the stainless steel makes it easy to clean and doesn’t hold onto any food smells, which i really appreciate. it’s lightweight yet doesn’t tip over when she’s eating or drinking, which was a problem with previous bowls. it’s the ideal size, and I love how durable it feels—like it’s going to last for years. overall, i couldn’t be happier with how well this bowl works for us, and it’s definitely made feeding and cleanup much easier. highly recommend for pet owners!
reliable
durable and easy to clean, perfect for my pet’s meals.
this bowl works great for my dog. it doesn’t slide around on the floor like some other bowls i’ve tried, and the stainless steel material makes it super easy to clean. i also like that it’s durable and won’t rust over time. definitely a reliable choice for feeding.
the bowl is sturdy and easy to clean, but my dog prefers a deeper one. still works well though.
i’ve gone through several pet bowls, but this one really stands out. it’s easy to clean, doesn’t rust, and it’s the perfect size for my small dog. i like that it’s lightweight but sturdy enough to stay in place during mealtime. plus, the stainless steel feels like it will last a long time without any wear or damage. i’m really happy with how well it performs for both food and water.
sturdy
i’m really impressed with how sturdy and easy to clean this bowl is. my dog tends to be a bit messy when eating, but this bowl’s weight keeps it from sliding around. the stainless steel material is fantastic because it’s not only durable but also hygienic. i love that it doesn’t absorb odors or scratches easily, even after months of daily use. it’s also very easy to wash and always comes out looking like new. overall, this is a high-quality product that makes feeding time much more convenient and mess-free. i highly recommend it!
this bowl is exactly what I needed. it’s sturdy, doesn’t slide around, and cleaning it is a breeze. perfect for my pet’s water and food needs.
high quality, my dog loves eating from it every day.
it’s a decent bowl, lightweight and durable. my cat uses it sometimes, but it’s not their favorite.
my cat used to tip over her plastic bowl constantly, but not with this one. it’s heavy enough to stay put, and i love how simple it is to clean. the stainless steel is much more hygienic too. overall, it’s a great bowl for any pet owner.
this bowl has been an excellent choice for my dog. it’s sturdy enough to handle her enthusiastic eating, and the stainless steel design makes it easy to clean and maintain. i also appreciate that it doesn’t absorb odors or hold onto food stains. it’s lightweight yet durable, and it doesn’t slide around on the floor. it’s definitely made feeding time easier, and I highly recommend it for anyone looking for a simple, reliable option.
practical
this bowl is perfect for both food and water. the size is ideal for my medium-sized dog, and it doesn’t tip over when she eats. cleaning is quick and easy, and the stainless steel material is holding up very well. it’s exactly what we needed for daily feeding.