SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystero.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystero.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a sturdy and reliable leash for my energetic Boxer pup, and I must say this one has exceeded all expectations. The strength of the cord is impressive - it's stood up to all his pulling and tugging without any signs of wear or tear. What sets this leash apart though, is its ergonomic handle design; it fits snugly in my hand providing maximum comfort during our long walks. Plus, the one-handed brake system is such a convenient feature! It allows me to effortlessly control him when he gets too excited seeing dogs. Overall, I'm extremely pleased with this purchase and would highly recommend it to anyone in need of a superior quality dog leash.
Wow, this leash is amazing!
Strong leash, comfortable handle, efficient brake. Couldn't ask for more!
As an owner of two large breed dogs who love their daily walks but can be quite enthusiastic pullers at times, finding a durable yet comfortable-to-use retractable leash was essential for me. This product has proven itself as just that! The robustness of the line assures me that even if they decide to run after something suddenly (which happens more often than not), there won't be any snapping or breaking issues. But what really makes this product stand out from others is its user-friendly features: an ergonomic handle which doesn’t strain my grip even during longer outings and an efficient one-handed brake system allowing quick reaction time whenever needed – these truly make walking my dogs much less stressful experience!
total comfort for those long walks in the park!
sturdy and easy to control.
Let's face it - walking your dog should be fun both for you and your furry friend! That's why I absolutely adore this retractable leash with ergonomically designed handle; no more tired hands after those long strolls around the neighborhood! The strong material used gives peace-of-mind knowing that regardless how big or small your pooch might be, they are secure on their end while you have complete control on yours thanks to the easy-to-operate braking mechanism which works flawlessly with a single hand. Overall, it's the perfect balance of comfort, control and strength that makes this leash an excellent choice for any dog owner out there.
This leash is everything I hoped for - strong, reliable and comfortable to use.
nice