SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystero.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystero.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This comb is amazing! It glides through my cat's fur effortlessly and she seems to really enjoy it. The stainless steel construction makes it durable and easy to clean.
The needles are perfect for my Bichon's fluffy coat. They're tough on tangles but so gentle on his skin.
no more hand cramps during grooming sessions thanks to the ergonomic handle, love this comb!
A must-have for any pet owner, works wonders on all fur types.
I was skeptical at first but now I can't imagine grooming my teddy without this tool. The shedding has reduced significantly! 😺
finally a product that doesn’t irritate my dog’s skin while detangling her hair
Absolutely worth every penny! My cat loves being groomed with this comb and his coat looks shiny and healthy.
this comb is not only effective but also super easy to maintain which is great because who has time for complicated cleaning routines?
👍
the comfortable grip of this comb allows me to groom longer without getting tired hands
i'm impressed by how long-lasting and durable this stainless steel pet hair comb is
this comb is a lifesaver for my cat who hates grooming, the gentle needle design doesn’t bother him at all
I've noticed less shedding since I started using this comb, it's truly effective.
The ergonomic handle is a game changer. It makes grooming so much easier and comfortable.
This stainless steel pet hair comb works wonders on our dog’s thick coat. Plus, it's easy to clean!
nice
This comb is a pet owner's dream! Easy to use, gentle on fur, and made of durable stainless steel.
Love the ergonomic handle! Makes grooming sessions so much more comfortable.
My cat's coat has never looked better since I started using this comb. Highly recommend! 😻
Worth every penny! It's easy to clean and maintain which saves me a lot of time.
amazing tool
I'm impressed by how effective this tool is at reducing shedding. A must-have for any pet parent!
This comb works wonders on all types of fur - it’s truly versatile!
With its comfortable grip and effectiveness in reducing shedding, this comb has become an essential part of our grooming routine