SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystero.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystero.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This nail grinder is a lifesaver! It's so quiet, my dog doesn't even notice it. Plus, the LED light ensures I don't accidentally hurt him.
Super portable and handy tool. The long-lasting battery life makes it perfect for trips or vacations where you need to maintain your pet's nails.
I've tried other grinders before but this one is by far the best. The low noise feature keeps my cat calm during grooming sessions.
👍 Love how user-friendly this device is! Also, the diamond grinding wheel trims nails smoothly without causing any discomfort to my furry friend. 😺
no more stress during grooming thanks to its low vibration and noise levels. plus, it’s rechargeable which means no extra cost on batteries!
The ergonomic design of this grinder makes it easy to handle while grooming our family dog. Highly recommended!
Finally found something that does not scare off my pets with loud noises when trimming their nails.😊😊😊
it has made grooming sessions much easier and safer with its led lighting system
💡 The LED light feature on this nail grinder gives me peace of mind knowing I won’t over-grind my pet’s nails.
This grinder is a godsend! It's quiet and gentle, so my usually anxious cat stays calm during grooming. The LED light feature ensures I don't over-trim her nails - it's clear someone put thought into the design.
Superb tool - lightweight yet powerful motor that lasts up to 10 hours after charging fully!
I'm truly impressed by this nail grinder. Its low noise operation keeps my dog relaxed while the diamond grinding wheel trims his nails smoothly without any discomfort. Plus, it’s USB rechargeable which makes things even more convenient!
The diamond grinding wheel trims nails so smoothly and painlessly! Best purchase I've made for my pets.
👌 This is a must-have tool
this gadget has made our grooming sessions much more relaxed due to its low-noise feature
The best part about this grinder is its long-lasting power. One charge lasts up to 10 hours allowing for multiple grooming sessions before needing to be recharged. Not only that, but with the LED lights illuminating the nail, I feel confident knowing I won’t accidentally hurt my pet.
I love it💖
it’s such an easy-to-handle device even when dealing with my large dogs
A perfect combination of functionality and safety features. The LED lights are especially helpful in ensuring proper trimming.