SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mystero.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mystero.store.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We've had quite some trouble getting our anxious rescue dog settled into his new surroundings until we got him this fantastic pet bed. Not only does he seem much calmer now thanks to the secure feeling provided by the raised sides, but he's also sleeping better. The soft cushioning offers excellent support and comfort for him to rest at all times. It's easy to clean too which is a huge bonus for us!
A beautiful bed for my chihuahuas. My dog is happy and when she is happy, I am happy too! I will be ordering more :)
Our little dog has loved it!
They are beautiful! And they wash perfect. I loved them, and I highly recommend them. I already bought another for my sister-in-law. Thank you!
Class bed!!!!!
Just what I was looking for! I have a very big cat and I always find it difficult to find a bed big enough for him… This one is perfect, he has so much space and the quality is absolutely amazing. 100% recommend!
The breathable fabric keeps my pup warm in winter but cool in summer - such a smart design.
great catbeds. have the green and the red and both are very beautiful. one of my kitties already uses it
The dog bed is beautiful. I finally found a dog bed covered in natural fiber and not the usual synthetic fiber. It's really very beautiful
This bed is fantastic!! It's really helped with our dog's anxiety. She loves curling up against the raised sides.
I'm impressed by how durable yet lightweight this pet bed is. Easy to move around the house or take on trips!
Got this for my cat she adores it!
Good
😍 My cat absolutely adores her new bed! The size is perfect and she seems so comfortable. 😍